Terms and Conditions

Introduction and License

Memo is operated under the license from Curacao (Antillephone N.V.) and offers online gaming services, including real-money gambling, in accordance with applicable laws and regulations. Users may participate in various games and promotions provided on the platform, subject to these Terms and Conditions.

Eligibility

To access and use Memo’s services, users must be at least 18 years old. Memo reserves the right to request verification of age and identity to ensure compliance with this requirement. Users located in jurisdictions where online gambling is prohibited are not permitted to create an account or participate in any gaming activities on the platform.

Account Rules

• Only one account is allowed per person. Multiple accounts will lead to suspension or closure of all accounts.
• Users must complete mandatory Know Your Customer (KYC) verification before conducting any financial transactions.
• Users are responsible for maintaining the confidentiality and security of their account credentials and must notify the support team immediately of any unauthorized access.
• Any misuse of the account, including but not limited to sharing account details or allowing others to use the account, may result in account suspension or closure.

Deposits and Withdrawals

• Users must deposit funds into their account using the accepted payment methods outlined on the platform.
• All transactions are subject to processing times, and Memo complies with Anti-Money Laundering (AML) regulations, requiring verification of user identity prior to withdrawal.
• Withdrawal timelines may vary based on the chosen payment method, and users will be informed of any delays.
• Users must ensure that all deposits and withdrawals are made in accordance with the terms outlined and that they do not exceed any set limits.

Prohibited Activities

• Users are strictly prohibited from engaging in cheating, fraud, or any deceptive practices.
• Bonus abuse, including the exploitation of promotional offers, is not allowed and may result in account closure.
• The use of bots, automated systems, or any unauthorized software to manipulate gameplay is strictly forbidden.
• Any attempts to exploit system errors or vulnerabilities will result in immediate account termination and potential legal action.

Limitation of Liability and Termination

Memo reserves the right to suspend, restrict, or permanently close user accounts in cases of violation of these Terms and Conditions, regulatory requirements, or any suspicious activity. Users acknowledge that Memo is not liable for any loss or damage incurred as a result of account suspension or termination.

Bonus Terms and General Promotional Conditions

• All bonuses and promotions are subject to specific terms and conditions, which will be provided at the time of the offer.
• Users must meet the wagering requirements associated with bonuses before being able to withdraw any winnings generated from bonus funds.
• Memo reserves the right to modify or withdraw bonuses and promotions at any time without prior notice.

Fair Play and Game Integrity Rules

• Memo is committed to ensuring fair play and the integrity of all games offered on the platform.
• All games use Random Number Generators (RNGs) to ensure fairness and randomness in outcomes.
• Users are encouraged to report any suspected irregularities in gameplay to the support team for investigation.

Fraud Prevention and Security Monitoring

• Memo employs advanced security measures to protect user data and prevent fraudulent activities.
• Regular monitoring of account activities will be conducted to identify and address any suspicious behavior.
• Users may be required to provide additional documentation during the account verification process to ensure compliance with AML and KYC regulations.

Dispute Resolution and Complaint Handling Process

• In the event of a dispute, users should first contact the support team to attempt resolution.
• If a satisfactory resolution cannot be reached, users may escalate the issue to an independent dispute resolution service, as applicable.
• All complaints will be handled in accordance with regulatory requirements and internal procedures.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising from or related to these terms will be subject to the exclusive jurisdiction of the courts in the United Kingdom.

Responsible Gambling Measures and User Protection Tools

• Memo is dedicated to promoting responsible gambling practices among its users.
• Users have access to various tools to manage their gaming activities, including deposit limits, session time limits, and self-exclusion options.
• Users are encouraged to seek assistance if they feel their gambling is becoming a problem and are provided with resources to support responsible gaming.

Final Provisions

These Terms and Conditions may be updated from time to time to reflect changes in regulations or operational practices. Users are encouraged to review the Terms periodically to stay informed of any updates. Continued use of the Memo platform constitutes acceptance of the revised Terms and Conditions.